Our daily mission as a team is....
To meet the needs of our residents with care, compassion and
a quality of service that exceed expectations.
To set the standard for top-notch professional property management in Houston.
Meet Our Team
RESIDENT MAINTENANCE MANAGER
MAINTENANCE & FACILITIES ASSISTANT
NON-EMERGENCY MAINTENANCE ISSUES
Non-Emergency maintenance are issues that do not require immediate attention and can be handled during normal maintenance hours. Some examples are:
Dripping water faucets
Ice maker not working
Stove burner won't heat up
Low water pressure
Common pest issues
Although our goal is to fix non-emergency maintenance issues with-in 24-48 hours. These issues may require a day or two before a maintenance professional is able to schedule a visit to your home.
These types of requests should submitted on the UrbanOne Properties Tenant Portal.
HIGH-PRIORITY MAINTENANCE ISSUES
If there is a maintenance issue that requires expedited attention, but not immediate attention, it is considered a high-priority maintenance issue. These high-priority issues receive first priority over non-emergency issues and are usually done during regular maintenance hours.
High-Priority Issues are and not limited to:
Air Conditioning not working
UnCommon Pest Issues
Locked out of your apartment
High-Priority maintenance issues should be submitted online and followed up with a call to property management during business hours or the after-hours voicemail.
EMERGENCY MAINTENANCE ISSUES
FOR MEDICAL OR SECURITY EMERGENCIES, PLEASE CALL 911
Emergency maintenance are issues that require immediate attention for the safety of the occupants, the property and your belongings. Please do not submit an emergency maintenance request online or by email.
Please see list below of items considered to be an emergency.
Submit an emergency request by phone or text:
Call or Text Emergency Maintenance Line: 832-535-2417
One of our on-call staff members will be in contact with you shortly after receiving the message by phone or text to get more information about your situation.
If needed, the After-Hours Maintenance member will visit your home as quickly as possible if:
No Air Conditioning/Heat in the Apartment
If a request for air conditioning maintenance is made when the outside temperature is at least 90 degrees, it is considered an emergency request. If it is below 90 degrees, it will be considered a high-priority request and will be fixed the following day. For heat it is concidered an emergency if temperatures are below 55 degrees for over 24 hours.
Flooding may happen, even if the source does not start in your home. Before calling the after-hours maintenance number, make sure to move all possessions out of harms way and if you have access turn off the water valve to stop to flow of water.
Refrigerator Not Working
If you have access to breaker box, check to make sure a breaker has not flipped
Refrain from opening the refridgerator door should it stop working in the middle of the night. Usually the cold air will stay for a few hours.
Window or Door Locks Malfunction
Door Lock Malfunction does not include a lock out of the apartment. Should you be in a situation where you accidently lock yourself out of your home during after-hours, a fee may be charged to unlock your unit.
Clogged Toilet (if only one is in unit)
If there is only one bathroom and the toilet becomes clogged in the home, it is considered an Emergency Maintenance issue. If there is a second toilet in the unit, please refrain from using the clogged toilet. The maintenance team will consider this as a high-priority maintenance issue and will expedite the request.
Fire in the Unit/Building
Should there be a fire in your home or see a fire happen near the community, call 911 first!
Then alert the maintenance department about this issue.