We would like to welcome you to your new home!
It is our sincere desire that you are completely happy with your apartment and the service you receive from us. We always like to know if we are exceeding your expectations or if there is anything we can do to improve your experience with UrbanOne Properties. So, from time to time, we invite you to let us know how we are doing! We use your input to improve our service to you and future residents. Welcome to the UrbanOne Family!
-UrbanOne Properties Management
Check your online portal on the day of your move-in to be sure you have paid any balance due for prorated rent, security deposit or pet deposits. All balances must be paid before your leasing agent can turn over keys.
PRORATED RENT & DEPOSIT BALANCE PAID IN FULL
PROOF OF RENTERS INSURANCE
Have you sent proof of renters insurance to your leasing agent? This must be provided prior to receiving the keys to your new apartment.
Renters insurance can cover many things beyond your apartment such as car break-ins and lost/stolen items while traveling. We encourage all residents to provide their own insurance. If you do not wish to purchase renters insurance, a liability only policy will be required and charged along with rent. This policy is $9.50 per month.
As a condition of our lease, we require all residents to carry liability insurance ($100,000) for damage to the landlord's property during the term of their lease.
To satisfy this lease requirement, you have two options.
PROOF OF ELECTRICITY TRANSFER (AND GAS IF REQUIRED)
Utility services must be scheduled to transfer in your name the day your lease starts. Please provide a copy of your confirmation letter or account number and electric company to your leasing agent prior to move in day.
APARTMENT RULES AND COMMUNITY POLICIES
A few days before your lease starts you will receive a link on your portal to the apartment rules and community policies addendum. All lease holders and occupants must carefully read, initial and sign this document. It is very important for the safety and comfort of all residents that you understand and follow these policies. If you have any questions about the policies, please reach out to your leasing agent for clarification.
INVENTORY AND CONDITION FORM
You will find this form in your welcome packet. Please complete the inventory and condition form the day you move in and return with in 3 days. This form will be used to record the condition of your apartment at move-in and move-out.
PARKING & VEHICLE INFORMATION
Check with your leasing agent to determine if your property has reserved parking. Reserved, covered and/or gated parking fees vary by property, so check with your leasing agent for this information.
You will receive a PARKING PERMIT inside your welcome folder. Be sure to put this on the vehicle parking onsite above your registration sticker. All properties allow no more than one vehicle per apartment to park onsite. Second vehicles and guests must park on the street.
IMPORTANT INFO FOR SETTING UP INTERNET & CABLE SERVICES
If your apartment was recently renovated, your Cable/Internet technician will need to physically come to your apartment to connect the new lines to their port/tap.
Our team is not permitted to connect new lines to the AT&T or Comcast port.
The technician may also need to remove the plates from inside your apartment to make sure all cables are connected according to their needs for your service.
If you have any issues with the technician not able to connect services or if they require to install a new line, please contact our management office and we will do our best to assist you.
PICKING UP KEYS & WELCOME PACKET
All move-ins are scheduled from 10am-5pm. Please contact your leasing agent to schedule a day and time to pick up your keys. Keys can not be provided any sooner than 10AM the day your lease starts.
Your leasing agent will meet you at the property and give you a quick tour of your new apartment as well and a welcome folder with helpful resident information.
COMMUNICATION & MAINTENANCE
Please be sure to have your correct phone number listed in your portal profile. Important resident and property information is communicated by text messaging.
If you have been texting with our leasing team, messages sent by text message to this number are received by our property management team during business hours only.
If you have an emergency, please call or text the emergency maintenance line. A member of our team will respond to your call as soon as possible
Please take a moment to visit our maintenance website for instruction on reporting or submitting work orders.
Property Managment Office Hours
MEET OUR TEAM
Welcome to the UrbanOne Family! We hope your experience from your first tour to today has been enjoyable! We look forward to having you as a resident and serving as your property management company. We truly love our residents and work hard everyday to exceed your expectations.
Take a moment to meet our team by clicking the link below!