We would like to welcome you to your new home!
It is our sincere desire that you are completely happy with your apartment and the service you receive from us. We always like to know if we are exceeding your expectations or if there is anything we can do to improve your experience with UrbanOne Properties. So, from time to time, we invite you to let us know how we are doing! We use your input to improve our service to you and future residents. Welcome to the UrbanOne Family!
-UrbanOne Properties Management
You can pick up your new keys the day of your move-in between the hours of 10AM - 5PM.
Please contact our office at 2 days prior to your move in to schedule a time for pickup.
We will meet you at your new apartment to deliver keys and give you a brief tour
of your new place!
The day of your move-in, you will receive a move-in packet with an
inventory & condition form as well as our Community Rules and Procedures packet. This must be completed and emailed to our office within 3 days of your move-in.
PLEASE CONFIRM YOUR CONTACT INFORMATION IS CORRECT IN YOUR TENANT PORTAL. EMERGENCY/IMPORTANT COMMUNITY ANNOUNCEMENTS ARE SENT BY TEXT MESSAGE AND EMAIL.
You are responsible for setting up electricity to be transferred into your name beginning the first day of the lease. Please provide a copy of your electricity confirmation to your leasing agent or property manager on or before the first day of your lease. This may be delivered when receiving your keys or emailed prior to your move-in date. An easy way to look at rates in your area is by visiting http://www.powertochoose.com.
*If your lease includes all bills paid, you are not required to set up utilities. Please confirm this with your leasing agent.
If your apartment has gas, you are also responsible for setting up services through CenterPoint Energy If you are uncertain if your property has gas, please check with your leasing agent. Service must be scheduled no later than 7 days after your move-in. You will need to be present to meet the gas company. This can be setup through Centerpoint at the following link:
AT&T & Comcast (Xfinity) are the providers for your internet, cable and home phone services. It can take a few days for them to set this up, so it doesn’t hurt to call ahead before you move in. The setup must be scheduled on or after your move-in date. They will require someone over the age of 18 to be present for the install. www.xfinity.com www.att.com
SETTING UP UTILITES
You are required to purchase renter’s or liability insurance from an insurance company of your choice.
You may easily obtain a quote from our preferred provided, Roost Renters insurance, by accessing your Tenant Portal.
You must provide us with proof of obtaining insurance by uploading a copy of your policy to your tenant portal on or prior to the start of your lease.
If you do not provide renters insurance, a liability only policy will be required and charged along with rent. This policy is $9.50 per month.