We would like to welcome you to your new home!
It is our sincere desire that you are completely happy with your apartment and the service you receive from us. We always like to know if we are exceeding your expectations or if there is anything we can do to improve your experience with UrbanOne Properties. So, from time to time, we invite you to let us know how we are doing! We use your input to improve our service to you and future residents. Welcome to the UrbanOne Family!
-UrbanOne Properties Management
You can pick up your new keys the day of your move-in between the hours of 10AM - 5PM.
Please contact our office at least 2 days prior to your move in to schedule a time for pickup.
We will meet you at your new apartment to deliver keys and give you a brief tour
of your new place!
The day of your move-in, you will receive a move-in packet with an
inventory & condition form as well as a link to sign the Apartment Rules and Polices.
This must be completed and emailed to our office within 3 days of your move-in.
PLEASE CONFIRM YOUR CONTACT INFORMATION IS CORRECT IN YOUR TENANT PORTAL. EMERGENCY/IMPORTANT COMMUNITY ANNOUNCEMENTS ARE SENT BY TEXT MESSAGE AND EMAIL.
You are responsible for setting up electricity to be transferred into your name beginning the first day of the lease. Please provide a copy of your electricity confirmation to your leasing agent or property manager on or before the first day of your lease. This may be delivered when receiving your keys or emailed prior to your move-in date. An easy way to look at rates in your area is by visiting http://www.powertochoose.com.
SETTING UP UTILITES
Please confirm with your leasing agent if you apartment has gas. If your apartment has gas, you are also responsible for setting up services through CenterPoint Energy or possibly paying a usage monthly fee with your rent. Service must be scheduled no later than 7 days after your move-in and must remain active for the entirety of your lease. You will need to be present to meet the gas company. This can be setup through Centerpoint at the following link:
AT&T & Comcast (Xfinity) provide internet, cable and home phone services for this area. Please confirm with your leasing agent which services are available at your location.
IMPORTANT INFO REGARDING SETUP
If your apartment was recently renovated, your Cable/Internet technician will need to physically come to your apartment to connect the new lines to their port/tap. Our team is not permitted to connect new lines to the AT&T or Comcast port.
The technician may also need to remove the plates from inside your apartment to make sure all cables are connected according to their needs for your service.
If you have any issues, please contact us and we will do our best to assist you.
A It can take a few days for them to set this up, so it doesn’t hurt to call ahead before you move in. The setup must be scheduled on or after your move-in date. They will require someone over the age of 18 to be present for the install. www.xfinity.com www.att.com
As a condition of our lease, we require all residents to carry liability insurance ($100,000) for damage to the landlord's property during the term of their lease.
To satisfy this lease requirement, you have two options.
YOUR TENANT PORTAL